Return and Refund Policy 

At Artybuds, we want you to shop with confidence. We take great care in packing and dispatching every order. If there is an issue with your order, this Refund Policy explains when you may request a return, replacement, cancellation, or refund.

By placing an order on our website, you agree to this Refund Policy.

1. Scope of This Policy

This Refund Policy applies to purchases made through the official Artybuds website store.

This policy should be read together with our Shipping Policy, Terms & Conditions, and Privacy Policy.

2. Return Eligibility

We accept return or replacement requests only in limited circumstances, including:

●     You received a damaged product

●     You received a defective product

●     You received the wrong product

To be eligible for a return or replacement:

●     The request must be raised within 24 hours of delivery

●     The product must be unused and in its original condition

●     The product must be returned with original packaging, tags, labels, manuals, accessories, and invoice if applicable

●     The product must not show signs of wear, misuse, damage caused after delivery, or improper handling

3. Items Not Eligible for Return or Refund

For safety, hygiene, and product integrity reasons, the following items are generally not eligible for return, exchange, or refund unless they are damaged, defective, or incorrectly delivered:

●     Teethers

●     Rattles

●     Hygiene-sensitive baby or kids items

●     Customized or personalized products

●     Gift cards

●     Products purchased on final sale, clearance, or marked non-returnable

●     Products damaged due to misuse, rough handling, water exposure, or improper storage by the customer

We reserve the right to decide return eligibility after reviewing the request and the condition of the item.

4. Return Request Process

To request a return, replacement, or refund, please contact us at:

●     Email: [info.artybuds@gmail.com]

Please include the following details in your request:

●     Order number

●     Customer name

●     Product name

●     Reason for return or refund request

●     Clear photos of the product and packaging

●     Any other supporting details we may reasonably request

Once we receive your request, our team will review it and respond within a reasonable time.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

●     Please notify us within 24 hours of delivery

●     Share clear images of the outer package, product, and issue

●     Do not use or discard the product or packaging until the issue is reviewed

●     We may offer a replacement, store credit, partial refund, or full refund depending on the nature of the issue

If the issue is found to be genuine and attributable to us, we will arrange the appropriate resolution at no additional cost to you.

6. Exchange Policy

If you wish to exchange a product, please contact us first for approval.

6.1 Exchange Conditions

Exchanges may be allowed only if:

●     The item is eligible for return

●     The requested exchange item is in stock

●     The original product passes our return inspection

6.2 Exchange Method

Depending on availability and operational feasibility, we may:

●     Arrange a replacement for the same item, or

●     Process the return of the original item and issue a refund/store credit, after which you may place a fresh order

We reserve the right to determine the exchange method on a case-by-case basis.

7. Return Pickup and Self-Shipping

If your return request is approved:

●     We may arrange a pickup from your address, or

●     We may ask you to self-ship the item to the return address below

Return Address: [Return Address]

If self-shipping is required, the product must be packed securely to avoid damage in transit.

We are not responsible for items lost or damaged during self-shipping if they are not packed properly.

8. Shipping Charges on Returns

8.1 When Shipping Charges May Be Deducted

Shipping and handling charges may be deducted from the refund amount in cases such as:

●     Customer-initiated return for reasons other than damage, defect, or wrong item

●     Order cancellation after dispatch

●     Refused delivery

●     Failed delivery due to incorrect address or non-availability of recipient

8.2 When Shipping Charges Will Not Be Deducted

Shipping charges will generally not be deducted if:

●     The wrong product was shipped by us

●     The product was damaged in transit

●     The product received was defective due to a manufacturing or packing issue attributable to us

Actual forward and return logistics charges may apply wherever relevant.

9. Condition Check After Return

All approved returns are subject to inspection once received at our facility.

A return may be rejected if:

●     The product is found used, damaged, dirty, altered, or incomplete

●     Original packaging or accessories are missing

●     The return reason is inconsistent with the product condition

●     The product is not the same product that was shipped by us

If a return is rejected after inspection, we may send the product back to you at your cost.

10. Refund Policy

10.1 Refund Approval

Refunds are processed only after:

●     Your return request is approved, and

●     The returned product is received and inspected by us, where applicable

In some cases, we may issue a refund without asking for a return, at our sole discretion.

10.2 Refund Method

Approved refunds will be processed through the original payment method used at the time of purchase, wherever possible.

If the original method is unavailable or unsupported, we may process the refund through an alternative method as permitted by applicable law and our payment partners.

10.3 Refund Timelines

Once approved:

●     Prepaid Orders: Refunds are usually initiated within 24 hours or a reasonable period

●     Cash on Delivery (COD) Orders: Refunds may take longer and may be processed via bank transfer, UPI, or another suitable mode after collecting the required details

Please note:

●     Banks, payment gateways, UPI apps, and card networks may take additional time to reflect the amount

●     Refund processing timelines may vary depending on your payment provider

11. Partial Refunds

In certain situations, we may issue a partial refund instead of a full refund, including where:

●     The returned product is not in fully original condition

●     Parts, accessories, or packaging are missing

●     The item has minor customer-caused damage

●     Shipping or handling charges are non-refundable under this policy

12. Order Cancellation

12.1 Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting us at:

●     Email: [info.artybuds@gmail.com]

If the order has not been dispatched, we will generally process the cancellation and refund, subject to payment gateway deductions, if any.

12.2 Cancellation After Dispatch

If the order has already been dispatched:

●     Cancellation may not be possible, or

●     Shipping and related charges may be deducted from the refund

If the shipment is returned to us due to refusal, failed delivery, or incorrect address, refund eligibility will be reviewed after the shipment is received back.

13. Cash on Delivery (COD) Orders

For COD orders:

●     Return and refund approval is subject to the same eligibility rules

●     Refunds are not issued in cash

●     You may be required to share your bank account or UPI details for processing the refund

●     Refund timelines for COD orders may be longer than prepaid orders

14. Sale Items and Promotional Orders

Products purchased during sales, discounts, special offers, bundle deals, or promotional campaigns may have different return or refund eligibility.

Unless otherwise stated on the product page or promotional terms:

●     Discounted items may be non-returnable

●     Free gifts or promotional items received with the order may also need to be returned

●     If a promotional benefit no longer applies due to a return, the refund amount may be adjusted accordingly

15. Refunds for Missing, Lost, or Delayed Shipments

If your order is significantly delayed, lost in transit, or marked delivered but not received, please contact us at [Email Address] or [Phone Number].

We will investigate the matter with the shipping partner. Depending on the outcome of the investigation, we may offer:

●     A replacement

●     Store credit

●     A refund

●     Any other suitable resolution

Such cases will be handled individually.

16. Products Ordered by Mistake

If you placed an order by mistake, please contact us immediately.

We may be able to help only if the order has not yet been packed or dispatched. Once dispatched, cancellation or return will be subject to this Refund Policy and applicable shipping deductions.

17. Customer Responsibility

Customers are responsible for:

●     Providing complete and accurate delivery information

●     Reviewing product descriptions, dimensions, age suitability, and usage details before ordering

●     Using and storing products as instructed

●     Raising any issue within the timelines stated in this policy

Returns or refunds may not be accepted where the issue arises due to incorrect order placement, misuse, negligence, or failure to read product details.

18. Quality and Handmade/Natural Variations

As our products may include wooden, handcrafted, or natural-material elements, slight variations in:

●     Grain

●     Texture

●     Color tone

●     Finish

●     Handcrafted detailing

may occur naturally and should not automatically be treated as defects, unless the variation materially affects product use or safety.

19. Statutory Rights

Nothing in this Refund Policy is intended to limit or exclude any rights available to consumers under applicable Indian consumer protection laws.

20. Contact Us

For any return, replacement, cancellation, or refund-related query, please contact us:

Artybuds
 [B-34, POOJAN BUNGLOWS, Nikol Gam Road, Ahmedabad, Ahmedabad, Gujarat, 382350]
Mobile : [+91 98981 36137]
Email: [info.artybuds@gmail.com]

21. Governing Law and Jurisdiction

This Refund Policy shall be governed by the laws of India.

Any disputes arising out of or relating to this Refund Policy shall be subject to the exclusive jurisdiction of the courts at [Ahmedabad,Gujarat].

22. Updates to This Policy

We may update or revise this Refund Policy from time to time to reflect changes in our business practices, operational requirements, or legal obligations.

Any updated version will be posted on this page with immediate effect unless otherwise stated.