Shipping Policy

Welcome to Artybuds. We are committed to delivering your order safely and on time. This Shipping Policy explains how we process, ship, and deliver products purchased through our Shopify store. By placing an order with us, you agree to the terms outlined below.

1. Order Processing

1.1 Processing Time

●     All orders are processed within [1-3 Days] from the date of order confirmation.

●     Orders are processed only on business days, excluding Sundays, public holidays, and any notified business closure days.

●     Orders placed after our daily cut-off time may be processed on the next business day.

1.2 Order Confirmation

●     Once you place an order, you will receive an order confirmation email at the email address provided during checkout.

●     This confirmation only acknowledges receipt of your order and does not guarantee dispatch.

●     Your order will be shipped only after successful payment verification and product availability confirmation.

1.3 Delays in Processing

We may take additional time to process your order in the following situations:

●     High order volume during sales, festive periods, or promotions

●     Incomplete or incorrect shipping details

●     Payment authorization or verification delays

●     Product availability issues

●     Unforeseen operational disruptions

If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the contact details provided by you.

2. Shipping Coverage

2.1 Serviceable Locations

●     We currently ship across selected locations in India.

●     Delivery availability may vary depending on the courier partner’s serviceability in your area.

●     We reserve the right to cancel or refuse delivery to locations that are not serviceable, remote, restricted, or otherwise unavailable for shipping.

2.2 International Shipping

●     International shipping may or may not be available at this time.

●     If international shipping is offered, additional shipping charges, customs duties, taxes, import fees, and local charges may apply.

●     Such charges, if applicable, are the sole responsibility of the customer unless otherwise clearly stated on our website.

3. Shipping Charges

3.1 Standard Shipping Charges

●     Shipping charges, if applicable, will be displayed at checkout before payment is completed.

●     Shipping fees may vary based on:

○     Delivery location

○     Order value

○     Product size or weight

○     Shipping method selected

○     Promotional offers or free shipping campaigns

3.2 Free Shipping

●     Free shipping, if offered, will be subject to the terms mentioned on the website at the time of purchase.

●     Free shipping may apply only to specific products, order values, pin codes, or promotional periods.

3.3 Additional Charges

Additional fees may be charged in certain cases, including but not limited to:

●     Remote area surcharge

●     Re-delivery attempts due to failed delivery

●     Incorrect address reshipment

●     Special handling requests

Any such charges, where applicable, may need to be paid by the customer before dispatch or re-dispatch.

4. Estimated Delivery Timelines

4.1 Delivery Estimates

●     Estimated delivery timelines are shown for general guidance only.

●     Delivery usually takes [5 -7 working days] after dispatch, depending on the destination and courier service.

●     Actual delivery time may vary due to operational, geographical, seasonal, or courier-related factors.

4.2 Delays Beyond Our Control

Delivery timelines may be affected by:

●     Weather conditions

●     Natural disasters

●     Transport or logistics disruptions

●     Government restrictions

●     Public holidays

●     Regional lockdowns or emergencies

●     Courier partner delays

Artybuds will not be liable for delays caused by events beyond our reasonable control.

5. Shipment Tracking

●     Once your order is shipped, we may send a shipping confirmation email and/or message containing tracking details, where available.

●     Tracking updates are provided by third-party courier partners and may take time to reflect accurately.

●     Customers are responsible for checking tracking updates and being available to receive the shipment.

6. Delivery Conditions

6.1 Accurate Shipping Information

Customers must ensure that all shipping details provided at checkout are complete and accurate, including:

●     Full name

●     Delivery address

●     Landmark, if applicable

●     Pin code

●     Phone number

●     Email address

We are not responsible for delays, failed deliveries, or extra charges caused by incorrect or incomplete delivery details provided by the customer.

6.2 Delivery Attempts

●     Our courier partners may make one or more delivery attempts depending on their policy.

●     If the delivery cannot be completed after the permitted attempts, the package may be returned to us.

●     In such cases, re-shipping may be subject to additional charges.

6.3 Unattended or Third-Party Delivery

●     Delivery may be completed to the recipient, family member, security desk, receptionist, neighbor, or any person available at the delivery address as per courier practices.

●     Once the shipment is marked delivered by the courier partner, it will be considered successfully delivered unless proven otherwise through reasonable evidence.

7. Cash on Delivery (If Available)

●     Cash on Delivery (“COD”) may be available on selected orders, locations, or order values.

●     We reserve the right to enable, disable, or restrict COD at any time without prior notice.

●     Certain products, offers, pin codes, or high-value orders may not be eligible for COD.

●     Orders placed using COD may require verification before dispatch.

Failure to accept a COD order without valid reason may affect eligibility for future COD purchases.

8. Partial Shipments

●     In some cases, an order may be shipped in multiple packages due to product availability, packaging requirements, or logistics reasons.

●     If your order is split into separate shipments, you may receive multiple tracking updates.

●     Additional shipping charges will not be collected from you for partial shipments unless clearly communicated in advance.

9. Damaged, Tampered, or Open Packages

We request customers to inspect the package at the time of delivery.

9.1 If the Package Appears Damaged

If your package appears:

●     Torn

●     Opened

●     Leaking

●     Crushed

●     Tampered with

Please do the following:

●     Refuse acceptance where possible

●     Take clear photos or videos of the package

●     Contact us immediately at [Email Address] or [Phone Number]

9.2 Reporting Time

●     Any issue relating to a damaged, tampered, or incomplete delivery should be reported within [Shipping Time] of delivery.

●     Claims reported after this period may not be accepted.

10. Missing Items or Incorrect Products

If you receive:

●     A wrong item

●     An incomplete order

●     A missing product

●     A product different from what was ordered

Please notify us within [Shipping Time] of delivery at [Email Address] with:

●     Order number

●     Photos of the received package and products

●     Description of the issue

We will review the complaint and take suitable action in accordance with our internal verification process and applicable store policies.

11. Lost Shipments

●     If your tracking status shows no movement for an unusually long period, please contact us at [info.artybuds@gmail.com].

●     We may coordinate with the courier partner to investigate the shipment status.

●     A shipment will be considered lost only after confirmation from the courier partner or after a reasonable investigation period.

●     Resolution for lost shipments may be offered at our sole discretion in the form of a replacement, refund, or store credit, subject to verification.

12. Delivery Refusal and Return to Origin

Orders may be returned to us for reasons including:

●     Incorrect or incomplete address

●     Recipient unavailable

●     Delivery refused by customer

●     Repeated failed delivery attempts

●     Non-payment in COD orders

●     Restricted or unserviceable delivery area

In such cases:

●     Re-shipping may be arranged only after confirmation from the customer

●     Additional shipping charges may apply

●     Refunds, if any, will be processed according to our return, refund, or cancellation policy

13. Custom, Personalized, or Pre-Order Items

13.1 Custom or Personalized Products

●     Customized or personalized orders may require additional processing time.

●     Delivery timelines for such products may differ from standard orders.

13.2 Pre-Order Products

●     Products sold on a pre-order basis will be dispatched according to the estimated timeline mentioned on the product page.

●     If there is a delay in pre-order dispatch, we will try to notify you through the contact details provided at checkout.

14. Delivery Address Changes

●     Requests to change the shipping address after placing an order may be accepted only before dispatch.

●     Once an order has been shipped, we may not be able to change the delivery address.

●     Address change requests can be sent to [Email Address] or [Phone Number].

●     We do not guarantee that such changes can always be accommodated.

15. Orders Marked as Delivered

If your order is marked as delivered but you have not received it:

●     Please check with family members, neighbors, building security, or reception

●     Verify the delivery address provided in your order

●     Contact us within [Shipping Time] of the marked delivery date

We will try to assist in raising the issue with the courier partner, but final resolution will depend on verification and courier response.

16. Risk and Title

●     Ownership of the products passes to you upon full payment and successful delivery of the order.

●     Risk of loss or damage passes to you once the order is delivered to the address provided by you.

17. Force Majeure

Artybuds shall not be held responsible for any failure or delay in shipping or delivery caused by circumstances beyond our reasonable control, including but not limited to:

●     Natural disasters

●     Floods

●     Fires

●     Strikes

●     War

●     Civil unrest

●     Epidemics or pandemics

●     Government actions

●     Transport failures

●     Supply chain interruptions

In such cases, delivery commitments may be suspended or extended for the duration of the event.

18. Communication and Support

For any shipping-related questions, delivery concerns, or order assistance, you may contact us at:

●     Email: [info.artybuds@gmail.com]

Please include your order number and relevant details to help us assist you faster.

19. Policy Updates

●     We may update or revise this Shipping Policy at any time without prior notice.

●     Any changes will be effective once posted on our website.

●     Customers are encouraged to review this page periodically before making a purchase.

20. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in [Ahmedabad, Gujarat].

By placing an order on Artybuds, you acknowledge that you have read, understood, and agreed to this Shipping Policy.